General Terms
- These terms and conditions cover all design and development services provided by
Jaclyn Tan (the Designer) with the Client.
- Jaclyn Tan will be referred to as the Designer from hereafter.
Project Commencement
- The Client will provide the Designer with a creative brief detailing their
project, including any relevant assets via the Designer's website or email.
- All communication and services will be rendered online through email, unless an
in-person meeting is requested by either party.
- Complex briefs will utilise Notion for project tracking.
Quotations
- Quotes are valid within 30 days of being sent by the Designer.
- Quotes are based on time estimations and calendar business days (Monday to
Friday).
- The final project fee is not guaranteed until all services are completed, due to
potential changes in the project scope after commencement.
- Any out of scope charges will be notified by the Designer to the Client, and
approved by the Client before it is added to the project fee.
- Additional requests to the original brief can be made by the Client as the project
evolves.
Payment
- The Designer reserves the right to request a deposit from the Client prior to
starting work on their project. If a deposit is requested by the
Designer, an invoice will be generated and delivered to the Client before work
commences.
- If a deposit is not requested, the Client is considered to accept these Terms and
Conditions upon approval of the project proposal sent by the Designer.
- Payment will be expected within two weeks of any invoice generation.
- At the finalisation of a project, the Designer
will invoice the Client the remaining project fee.
The Designer reserves the right to not proceed with the finalisation of services
until payment has been received in full from the Client.
- All payment plans must be agreed to by both parties in writing.
- All prices quoted on the Designer’s web site are approximate estimations only and
excludes GST.
Cancellation of a Contract
- If the Client requests the cancellation of a Contract, the Designer will
determine the cost of any services provided and invoice this amount minus any
deposits paid on the project
to date.
- If an ongoing contract is cancelled in the middle of a cycle, the Designer may
continue to work
for the Client for the remaining days that have been paid for, if requested.
Approval and Revisions
- The Client is held responsible for approving all services rendered. It is the
responsibility
of the Client to request any
changes required.
- The Client’s written approval by email is required before a project moves into final
production.
There will be no reprints or web development at
the Designer's expense if any changes or errors arise after the final outcome
has been delivered. The Client shall
not hold the Designer responsible for all
actions, claims, damages, liabilities or costs (including legal costs) arising
from, or directly or indirectly related to the provision of the Designer's services.
- Upon completion of a project's final production phase, the Designer will provide the
Client with an opportunity to review the completed project.
Excessive changes, changes
outside of the agreed upon project scope, or changes
requested after the review period may result in additional
fees.
Liability
- The Client agrees and accepts that the Designer is not legally responsible
for any loss or damage suffered or incurred related to use of any of The
Designer's services, whether from amendments, errors, or omissions in documents,
designs, websites, templates, information, or any goods or services offered by
the Designer. This
includes the Client's use or reliance on any third party content, links,
comments
or advertisements. The Client's use of, or reliance on, any information or
materials the Designer produces, amends or designs is entirely at the Client's
risk,
for which the Designer shall not be liable.
- The Client acknowledges that any material produced may contain
inaccuracies or errors and expressly excludes liability of the Designer for any
such inaccuracies or errors to the fullest extent permitted by law.
- The Designer cannot be held liable for physical products that are damaged, lost or
delayed when delivered by post or courier.
- The Designer shall not be liable for any failure or delay in supply or delivery of
services where such failure or delay is wholly or partly due to any cause
or circumstances whatsoever outside the reasonable control of the Designer. This
includes but is not limited to war, strikes, lockouts, industrial disputes or
unrest,
government restrictions or transport delays, fire, power outages, failure
attributable to
hosting suppliers, breakdown of plant, theft, vandalism, riots, civil commotions,
accidents of any kind or act of terrorism.
- The Designer cannot guarantee, and is indemnified by the Client against any claims
regarding the following: presence of Google or search engine listing, the position
of web site in any search engines, which or if any of the web pages will be listed
in any search engines, the time it will take for any search engines to list the web
site and effectiveness of key words/key phrases.
- The Designer builds and designs websites to the best of their knowledge at the time
of completion. The Designer cannot take responsibility if the Client’s site is
“hacked” or maliciously attacked in form. The Designer will not be held responsible
and is
not liable for any loss of income to arrise from the Client's website “going down”,
being hacked or otherwise. The Designer does not provide software updates or take
responsibility if the software used becomes out of date and obsolete. The Designer
does not take responsibility for any unforeseen advancements in technology that may
have negative effects on any aspects of the Client’s site or system.
Copyright
- The Client guarantees that they have legal rights to all elements of text,
photographs, and anything else that they provide the Designer with, and will not
hold the Designer responsible for any third-party claims. By entering into a
contract with the Designer, the Client acknowledges that all assets provided adheres
to copyright laws and all
correct permissions have been sought and/or royalties paid for use.
- Ownership of copyright over all concepts and drafts remains with the
Designer. This includes, but is not limited to; logos, symbols, compositions, and
copy.
Unlawful use of these Artworks by the Client is strictly prohibited. The use of
Artwork prior to payment is illegal.
- Any Artwork designed will remain the property of the Designer until the account is
paid in full. Upon full payment of an account, copyright ownership will be
transferred to the Client. The Designer retains the right to utilise
Artwork and all design elements for portfolio/self-promotion.
- The Designer does not take any responsibility for Trademarking of any kind.
It is the Client's responsibility to check trademarking laws and existing Trademarks
for availability.
- The Client may agree to add a small credit to the Designer on their project for a
reduced project fee.